FAQ

How Do I Place an Order?

Ordering from us is simple and completely secure!
We prioritize the safety of your payment information through two key measures:

  1. PCI-DSS Certified Payment Platform – Our payment system complies with the global Payment Card Industry Data Security Standard (PCI-DSS), ensuring all cardholder data is processed with top-tier security.

  2. End-to-End Encryption – Your credit card details, billing address, and all other payment information are fully encrypted during every transaction.

You can shop with confidence knowing that every payment is 100% secure.

Is My Payment Information Safe?

Absolutely! Protecting your payment information is one of our highest priorities.
We use PCI-DSS certified systems and end-to-end encryption to ensure that your personal and financial data remain safe at every step.
You can trust that every transaction is completely secure.

Order Processing & Delivery Time

The entire order process consists of two main stages:

  • Order Processing: Once your order is confirmed (usually within 12 hours after successful payment), we will process and ship it within 2 business days.

  • Delivery Time:

    • Domestic Orders: Standard delivery takes 3–8 business days.

    • International Orders: Delivery usually takes 5–22 business days, depending on your location and local customs procedures.

Order Tracking

Yes, you can track your order in real time!
Once your order has shipped, a tracking number will be sent to your registered email address.
You can also find it in your account under the “Order History” section.

Use this tracking number on the carrier’s official website (such as UPS or DHL) to check your shipment’s real-time status and estimated delivery date.

Shipping Fees

We offer free standard shipping on all orders, with no minimum purchase required.

Product Assembly

No assembly required!
All products are fully pre-assembled before shipment. Simply unbox your product — it will be ready to use within one minute, with no tools or extra steps needed.

Return Policy

We proudly offer a 30-day return guarantee on all products.
If you’re not satisfied with your purchase, you can request a return within 30 days of receiving your item.
All return shipping costs are fully covered by us.

Customer Support

You can reach our customer service team by email at:
📧 aagptorra6849@gmail.com

Quick Tip: To help us assist you faster, please include your order number (if applicable) and a detailed description of your issue (e.g., order status, return request, or shipping concern).

Response Time: Our team will reply within 48 business hours (Monday to Friday, excluding public holidays).